How do customers file a claim?
Hemp Flower Co : Protecting Your Package to Satisfaction
At Hemp Flower Co., customer satisfaction and peace of mind are our top priorities. We understand that sometimes unforeseen circumstances such as loss, or theft can occur once your package leaves our facility. That’s why we offer Package Protection to safeguard your orders. Below is a detailed overview of how our Package Protection works and how to file a claim if you ever need to.
What is Package Protection?
Package Protection is an optional service designed to provide added security for your orders. When you opt for Package Protection during checkout, it covers:
Lost Packages: If your order is lost in transit or its status doesn’t update past a certain point.
Stolen Packages: In cases where your package is marked delivered but cannot be located.
With Package Protection, you can rest assured that any problems with your delivery will be promptly reviewed and resolved by our dedicated team.
How To File a Claim?
If you suspect your package has been lost, stolen, or damaged, follow these simple steps to file a claim:
Gather Your InformationLocate your order number and any relevant shipping details (including tracking number, date of delivery, etc.).
Take clear photos in case of physical damage to the product or packaging.
Contact Us - Fill out our online claim form on the Hemp Flower Co. website.Provide a brief description of the issue, attach any photos if applicable, and include your order details and contact information.
Await Confirmation - Our team will send you a confirmation email acknowledging that your claim has been received.
- Choosing a selection results in a full page refresh.