Refund policy

30-Day Return Guarantee

At Hemp-Flower.com, we want you to be completely satisfied with your purchase. All of our products come with a 30-day return policy. If for any reason you are not satisfied with your purchase, you may return the product within 30 days of the purchase date.

Return Requirements

For a return to be accepted, all items must meet the following conditions:

  • Item Condition: Products must be in sellable condition, unused, and free of any odors
  • Prior Authorization: You must contact us before initiating any return
  • Proper Preservation: All hemp flower products must be properly preserved according to your local jurisdiction and state law requirements
  • Sealed Products: We cannot accept returns of hemp flower that are not sealed or properly preserved

What We Don't Accept

Please note that the following do not warrant returns, replacements, or exceptions to our return policy:

  • Complaints such as "I think I've got a bad batch" without valid justification
  • Returns based on misunderstanding of what our hemp products are
  • Items that have been opened, used, or improperly stored

Important: It is the customer's responsibility to understand what hemp is by definition before making a purchase.

Return Process

To initiate a return:

  1. Contact Us First: Reach out to us via email at info@hemp-flower.com or text us at 971-424-9985
  2. Wait for Authorization: We will review your request and, if approved, provide you with a return address
  3. Ship the Product: Send the unwanted product to the address provided in our return authorization email
  4. Provide Tracking: Purchase your return shipping label at www.usps.com and provide us with the tracking number
  5. Receive Refund: Once we receive and inspect the returned product, we will issue a refund to your original payment method

Shipping & Liability

  • Return Shipping: Customers are responsible for all return shipping costs
  • Lost or Stolen Packages: We do not offer refunds for missing or stolen packages. Once a package is shipped, it is out of our control. If your package is stolen, please contact your local USPS office to file a claim

Contact Information

To start a return or if you have questions about our return policy: